Technical support
Technical information
We provide a technical data sheets and digital technical presentations for each product. We draw up bibliographic reviews or technical analyses on request.
Technical support in the field
Our team of experts provides product training for the local team in order to share technical information and experience. They give lectures in conferences or seminars. They are able to support the local team by accompanying them to farms and veterinary clinics. We also design protocols for local field trials and are able to help our customers with the data analysis.
Formulation for specific requirements
Our formulators are able to propose special formulas for feeds, minerals, concentrates, premixes and complementary feeds, in order to suit the local raw materials available and the specific requirements.
Program development
We help our customers to choose the best solution for their customers. We select products and then develop the best possible program in order to suit local requirements.
Marketing support
Providing leaflets and brochures
They are available on request. We can also provide material enabling our customers to design their own leaflets and brochures.
Sharing our market experience with our products
We support our partners at shows. We conduct competitive analysis according to the local data.
Administrative support
Support for products’ registration
We can supply all of the documentation required for product registration in order to answer the requests from local authorities. We provide customer support in order to answer questions posed by local authorities.
Tailor-made service
We adapt the label to suit the local conditions (local language, mandatory legal statements…).
Order tracking
We ensure that orders are quickly processed. We monitor the follow-up until receipt by the customer.
Transport organization
The team suggest the best transport arrangement (airfreight, sea freight and trucks) and offer to arrange it.
Required documentation
We provide all of the documents necessary in order to comply with regulations, including packing lists, invoices, health certificates or certificates of origin.
